About ZUMOVE
We show the sums instead of making promises.
ZUMOVE is young. We have no five thousand moves to list for you and no rating stars under the home page. What we do have: a van, tools, clear prices and a number answered by someone who carries the boxes himself.
One contact person
Prices in public
Zürich · Uster · Winterthur
The honest version: we're just starting out.
Most moving companies put years in business and rating stars up front. We put the prices up front. Instead of proof from the past, we show how we calculate: every hourly rate, every surcharge and every flat fee is on this site before you call us.
New doesn't mean unprepared. It means we have to earn every job. A move we do badly costs us more than it brings in — that's our guarantee for as long as we don't have a hundred reviews.
And if something can't be done, we say so before the van is at your door. A date we can't manage properly, we'd rather cancel than half-do.
Owner
“I'm not selling you a relaxed move. I'll tell you what it costs, who's coming and when we'll be there. The rest we show you on the Zügeltag (moving day).”
Whoever answers the phone also looks at the flat, writes the quote and stands in the stairwell himself on the day. Call ZUMOVE and you're not talking to a call centre, and you don't get sold on to five companies you've never heard of.
What we deliberately don't do
- No bait prices. No “from CHF 490” that isn't enough for a single flat.
- No passing your enquiry to other companies who then ring you.
- No reviews we wrote ourselves.
- Nothing on sale — moving boxes we lend out and pick up again.
- No jobs we don't have the people or the vehicle for. Then we say so and recommend someone else.
Three promises for the early days
- 01We're on time. The one time we aren't, we call before you look at the clock.
- 02If something breaks, we tell you ourselves — the same day, with a photo.
- 03Tell us honestly what wasn't good. At this stage, one sentence from you is worth more to us than five stars.
Instead of stars: four things you can check
- 01
The prices are public
Hourly rates, flat fees, floor surcharge, travel: all on the price page, no form first. You can compare us with any other company before you get in touch.
- 02
The quote shows the arithmetic
The quote lists every item on its own: CHF 155 × 5.5 hrs + 2 floors at CHF 60 + travel CHF 75. No number comes out of nowhere.
- 03
One name, one number
078 303 91 02 is the number for quotes, questions and complaints. The same person on the phone as on the day.
- 04
The fixed price holds
After a short look round the flat you get the price in writing, and it holds. If the day runs longer than expected, that's our problem, not yours — it's in the AGB (our terms and conditions), to read before you say yes.
What “Schnell. Sauber. Fair.” means day to day
- Schnell.
- Answer the same day, dates at short notice too and with no rush surcharge — and on the day we work instead of talking.
- Sauber.
- Blankets around the furniture, straps instead of brute force, protection on stairwell floors, cardboard and film we take away again. We leave the old flat besenrein (swept clean) — that isn't an extra, that's the minimum.
- Fair.
- The price you signed is the price. It doesn't go up because it's raining, because the sofa was heavier than expected or because the lift is blocked that morning. If the job changes, we talk about it beforehand — not on the invoice.
Rather ask than read?
One call, twenty minutes on site, and you have a price that holds. No form first.
Questions for us
What people want to know before the first job.
Honest answers, even when they cost us money. Anything that isn't here, we'll answer in two minutes on the phone.
Why should I trust you with my flat?
Because we claim nothing we can't back up. We don't have 300 collected reviews — what we have instead is every price openly on this page, every line there for you to check, and the same person on the phone from the first call to the handover. If a job isn't right for us, we say so instead of taking it anyway.
Why should I trust you with my move?
Because there's more you can check with us than with a firm that has a long list: the prices are public, the price list shows you every line on its own, and you get the fixed price in writing before you say yes. On top of that, a person instead of a hotline: the same person picks up, writes the quote and stands in the stairwell on the day.
Do you have customer reviews?
Hardly any yet. We collect them from the first job on and publish only real ones — with a first name, a place and a month. You won't find invented stars here, even if that leaves this page looking emptier than other people's for a while.
Who actually turns up on the day?
The owner and, depending on the size of the job, one to three movers, whom we take on and train ourselves. When we confirm the date we tell you how many people are coming and with which vehicle.
Are you insured?
How we stand behind damage, you get in writing before you book — just ask, by email or WhatsApp. What applies in any case: if something breaks, we tell you ourselves the same day, with a photo, instead of waiting until you notice.
Do you work at weekends too?
Yes, and with no surcharge. We work every day from 06:00 to 20:00, Saturday and Sunday at the same price as a Tuesday. Those are the most sought-after moving dates there are — which is exactly why we don't make them dearer.
07 — Get started
Tell us what needs moving.
Two photos on WhatsApp are enough for a first read on the job. For the fixed price we come round — it costs nothing and takes ten minutes.
Asking costs nothing and commits you to nothing. If a job isn't right for us, we say so straight away instead of stringing you along.
Every day, 06:00 to 20:00. We usually reply within the hour.