Questions and answers

A 2.5-room flat within the city usually comes to CHF 600 to 800, a 3.5-room flat CHF 870 to 1'160 — with a lift at both addresses. Without a lift, add CHF 60 per floor, at each address and capped at five. The price list shows every line on its own, and on the phone we work it through with you in ten minutes.

The price list shows what we calculate with — hourly rate, flat fees, what costs extra. That turns into a price as soon as we've had a quick look: at your place, or in ten minutes on a video call, both free. What you then get in writing is a fixed price, and it holds as long as nothing changes in what you told us.

The vehicle, fuel, kilometres in the core area up to 15 km, blankets, straps, mattress covers, sack trolleys and tools, taking the normal furniture apart and building it up again, and the besenrein (swept clean) handover. On top comes only what you need on top: boxes, a furniture hoist, a Halteverbot (the permit that keeps the kerb outside free) or disposal. There is no fuel surcharge and no materials surcharge with us.

Tell us straight away, the same day. We record the damage with a photo and settle it instead of arguing. How we stand behind damage, you can have in writing before you book — just ask for it.

Transport jobs, assembly and smaller disposal jobs often go the next day. Moves at the end of the month and on Saturdays are the dates everyone wants — plan those two to four weeks ahead. They don't get dearer for it: short notice costs the same with us as in three weeks.

Because we claim nothing we can't back up. We don't have 300 collected reviews — what we have instead is every price openly on this page, every line there for you to check, and the same person on the phone from the first call to the handover. If a job isn't right for us, we say so instead of taking it anyway.

Because there's more you can check with us than with a firm that has a long list: the prices are public, the price list shows you every line on its own, and you get the fixed price in writing before you say yes. On top of that, a person instead of a hotline: the same person picks up, writes the quote and stands in the stairwell on the day.

Hardly any yet. We collect them from the first job on and publish only real ones — with a first name, a place and a month. You won't find invented stars here, even if that leaves this page looking emptier than other people's for a while.

The owner and, depending on the size of the job, one to three movers, whom we take on and train ourselves. When we confirm the date we tell you how many people are coming and with which vehicle.

How we stand behind damage, you get in writing before you book — just ask, by email or WhatsApp. What applies in any case: if something breaks, we tell you ourselves the same day, with a photo, instead of waiting until you notice.

Yes, and with no surcharge. We work every day from 06:00 to 20:00, Saturday and Sunday at the same price as a Tuesday. Those are the most sought-after moving dates there are — which is exactly why we don't make them dearer.

Both are possible; the standard is the fixed price after the quick look. If you'd rather pay for time spent, the hourly rate applies: from CHF 125 for 2 movers with a van, from CHF 155 for a team of 3 with a truck, from CHF 210 for a team of 4. A half hour started is billed as a half hour, never as a whole one.

After the job you get an invoice with exactly the lines you saw in the quote beforehand — no new ones. You can pay by bank transfer, TWINT or cash. We ask for no deposit — not even on big clearances.

Yes, that's exactly what transport from CHF 155 is for. A second-hand sofa, a washing machine, three boxes into the new cellar: we collect it, carry it up and put it where it belongs. For the big moving firms a job like that is too small — not for us.

The same working day, usually within a few hours. If nobody picks up the phone, we're carrying something — write on WhatsApp, we read that on the break.

Please do. One video per room, don't forget the cellar, plus the floor and whether there's a lift. That usually turns the guide figure into a fixed price without a viewing.

No. Neither the quote nor the viewing, on site or by video. Not even if nothing comes of it.

Both addresses with the floor and whether there's a lift, the rough size or a list of the things, your preferred date and a few photos. Five minutes' work for you, and in return a number that holds.

Our core area is Zürich, Uster, Winterthur and roughly 40 kilometres around them — there the kilometres are in the price. For bigger jobs we drive anywhere in Switzerland, and then we add the travel openly.

Yes. A sofa, a washing machine, a second-hand wardrobe: transport starts at CHF 155, disposal likewise at CHF 155. You don't have to fill in a moving form for that — a WhatsApp with a photo is enough.

Yes, but it isn't in the hourly rate: taking beds, wardrobes, tables and shelves apart and putting them back up costs a flat CHF 155 on top of the move. Kitchens, fitted wardrobes and heavy systems we look at beforehand — they take considerably more time, and sometimes we turn them down honestly. Without a move we charge from CHF 80 per fitter-hour, minimum two hours.

A two-door wardrobe takes around 1.5 hours, a three-door or bigger one about 2.5. A bed with a slatted base is done in 45 minutes, a shelf unit in 25. Send us your list of items and you get the time and the price up front, before you commit to anything.

Yes. For concrete walls we charge a flat CHF 35 — and the hammer drill and the right wall plugs come with it. In older buildings where the wall build-up is unclear, we check where the pipes and cables run before we drill the first hole.

Then we build as far as it goes and you order the missing fitting. We come a second time for the rest — only the actual time is charged, no second travel fee. The manufacturer made the mistake, not you.

Yes; the minimum job is two hours plus travel, so from CHF 210. For a single TV bracket that's a lot of money — so we use the time for everything else that's standing around: the shelf unit, the wobbly wardrobe door, the anti-tip fixing in the children's room. Collect up what needs doing and the visit pays off.

Of course. Brand and origin make no difference: IKEA, Micasa, Pfister, ordered online or bought second-hand. Without instructions too — with second-hand furniture they're almost always missing, and most systems work on the same logic.

In most neighbourhoods, yes — without a reserved Halteverbot (a stretch of kerb the city officially keeps free for you) you spend your Zügeltag (moving day) double-parked with the truck and carrying everything 60 metres further. We put in the application and bring the signs for CHF 140. Tell us early enough; the city needs a few working days' notice.

Realistically CHF 870 to 1'160, if both addresses have a lift and the route stays inside the region. That isn't guesswork, it is a sum: 3 movers with a truck at CHF 155 an hour, around 6 hours, plus CHF 75 travel. Without a lift, add CHF 60 per floor — at both addresses. Every one of those figures is on the price list on its own line.

The fixed price is our standard. We take a quick look at the flat, on site or by video, and you get a number that holds — even if the day runs longer than planned. The hourly rate pays off when there's little to move and you lend a hand yourself. Then a half hour started is billed as a half hour, never rounded up to a whole one.

Yes, as an extra for a flat CHF 155 — it isn't included in the hourly rate. Beds, wardrobes, tables and shelves are part of that. Fitted wardrobes, kitchens and complex wardrobe systems we look at beforehand, because they take considerably more time — then the work is on the quote before Zügeltag (moving day) and not on the invoice afterwards.

Usually yes. Without a Halteverbot — a stretch of kerb the city officially keeps free for you — you'll find no space outside the building on Zügeltag (moving day), and every extra metre of carrying costs you time you pay for. We arrange the permit including the signs for CHF 140. Tell us early enough: the city needs a few working days' notice.

Tell us straight away, the same day. We record the damage with a photo and settle it ourselves instead of passing you on to a number. How we stand behind damage is set out in the terms and conditions — and if you want to know before you book, we'll send it to you in writing. Asking afterwards is the worse moment.

Our core area is Zürich, Uster, Winterthur and everything within roughly 40 km — from Dietikon via Kloten and Wetzikon out to Zug, Baden and Rapperswil. The first 15 km of travel are in the price, after that we charge CHF 2.00 per kilometre. For bigger jobs we drive anywhere in Switzerland.

Yes, always. A transport job that ends at the front door helps nobody — that's exactly why most people call us. Floors without a lift we charge at CHF 35 per floor, counted up to a maximum of five. With a lift the floor costs nothing.

Yes. Give us the address and a contact number for the seller and we arrange the time with them directly — you don't have to be there. You do have to pay for the goods yourself, though, in advance or by TWINT on the spot. We don't handle cash and we don't handle the purchase.

Yes, for CHF 70 we take the old appliance with us and dispose of it properly. One thing other firms like to leave out: any dealer takes back appliances covered by the advance recycling fee free of charge. If you can make that trip yourself, you save the CHF 70 with us — we only charge for the collecting and the carrying.

Often the same day or the next, because small transport jobs fit well into a day that's already running. There is no express surcharge: tomorrow costs the same as in three weeks. What's on the quote is what's on the invoice.

An ordinary upright piano, yes — but we only set the price once we've seen it. Straps, protection and a third person are part of it, and how much of that is needed is decided by the stairwell, not by the instrument. For grand pianos we always come round first. If we can't carry it safely, we turn it down honestly instead of risking your instrument.

A first number comes on the phone, usually in the same call. For the fixed price we need a quick look at the flat — by video on WhatsApp that takes ten minutes, and the quote usually follows the same working day.

Not necessarily. For moves up to 3.5 rooms and for transport jobs, a video or a few photos are enough for us. For bigger flats, narrow stairwells or full cellars we'd rather come and look ourselves — free and with no obligation.

Yes. It holds even if the job takes longer than planned, if the weather is bad or the sofa turns out heavier than expected. It can only change if the job changes — more furniture, a different address, extra disposal. And we talk about that beforehand, not on the invoice.

Often within a few days; for transport jobs sometimes the same day. Short notice costs no more: a date the day after tomorrow has the same price as one in a month.

After the job. You get the invoice by email, payable within 30 days. We ask for no deposit — not from private customers, not from companies.

Free of charge, even at short notice. We charge no cancellation fee. Just let us know as early as you can — we'd rather move a date than send out an empty van, and a free day usually still finds another job.

A small cellar unit starts at CHF 330. A large unit of 6 to 12 m² usually comes to between CHF 520 and 740, a single garage between CHF 980 and 1'420. What decides it is not the floor area but how full it really is — and only you can see that.

Not in cubic metres at all. Nobody can do that, and neither can we off the top of our heads. Tell us the space — cellar unit, Estrich (attic storage), garage, flat — and how full it looks: loosely filled, normally furnished, full, stacked to the ceiling. That's enough for a first number. For the fixed price we take a quick look — two photos or a video are usually enough.

To the right collection point, sorted into metal, wood, electricals, Sperrgut (bulky waste) and cardboard. Not into the woods, not into the skip on the building site next door. On request you get the weighbridge ticket or a photo of the disposal — when a flat is being cleared on behalf of several heirs, that's often exactly the document that's needed.

If there really are pieces worth reselling, we credit them and take the amount off the fixed price. But we can only judge that once we've seen it. Promising a figure for it on the phone would be dishonest — and you'd rightly hold it against us when it evaporated on the day.

Yes. We go through with you beforehand what is to be kept or looked for — documents, photos, jewellery, letters — and set it aside instead of throwing it out. If you'd rather not be there on the day, tell us: we take care of the keys and get in touch as soon as the flat is empty.

A two- to three-seater costs CHF 75 plus the CHF 100 collection fee, so CHF 175 on the ground floor. A corner sofa is CHF 120 plus the collection fee. Floors without a lift we charge at CHF 30 per floor, counted up to a maximum of five.

Paints, varnishes, solvents, oil, batteries and chemicals. That belongs at a special collection point and not in the ordinary skip. We take it with us and charge a flat CHF 150 for it — whether it's two tins or twenty.

No, that's the whole point. We collect it where it stands: flat, cellar, Estrich (attic storage) or garage. Large furniture we dismantle on the spot so that it fits through the stairwell.