General terms and conditions

These General Terms and Conditions apply to all quotes, jobs and services from ZUMOVE: moving, transport, furniture assembly and dismantling, collection and delivery service, clearance and junk removal, and disposal.

Order of precedence in case of conflict: the written quote, then an individual written agreement, then these terms. Terms of the customer that differ apply only if we agree to them in writing.

The guide-price calculator on this website gives a non-binding guide price, not a quote. The price only becomes binding with our written quote after a viewing on site or by video.

Quotes are valid for 30 days. The contract comes into being with our written or electronic order confirmation; a confirmation by email or WhatsApp is enough.

The quote is based on the details you give us. If the scope, the access or the volume on the day of the job differs materially from them, we tell you on site what that means for the price and record the adjustment in writing before we carry on.

The price includes travel within the core area, loading, transport, unloading and placing the furniture once in the spot you want, plus blankets, straps, sack trolleys and tools. For moves, dismantling and assembling beds, wardrobes and tables is part of it.

Not included, unless expressly agreed: packing service, final cleaning, furniture hoist, disposal, official permits, painting work, and connections for electrical, water and gas appliances that require a licensed specialist.

Difficult access — no lift, narrow or winding stairs, long carrying distances over 20 metres, no parking space in front of the building — is charged in addition according to the price list and is itemised in the quote.

All prices are final prices in Swiss francs. Where we bill by time, the agreed hourly rate applies; a half-hour begun is billed as a half-hour, never as a full one. Billing runs from our arrival at the first address until we finish at the last.

With a flat or fixed price, the price stays unchanged as long as the scope and the access match the details in the quote.

We charge no surcharge for Saturdays, Sundays, public holidays, month-end or short-notice dates. The hourly rate is the same on every day. The only extras are services that are actually performed on top — floors without a lift, kilometres beyond the flat rate, extra services you have ordered — and each of them is priced in the price list and stated in the quote.

Waiting time you are responsible for — the flat is not cleared, keys or a contact person are missing, the lift is blocked, a reserved Halteverbot area (the stretch of kerb officially kept free for the move) is occupied — is charged at the hourly rate from 15 minutes after the agreed start.

Waiting time we are responsible for — arriving late, a breakdown, missing equipment — we do not charge.

Without an express written agreement, we do not transport: cash, securities, jewellery, precious metals, collections and works of art of exceptional value, personal documents and identity papers, weapons and ammunition, flammable, explosive or corrosive substances, gas cylinders, live animals, plants with root balls, and perishable food.

Please carry valuables and important documents yourself. We accept no liability for such items if they are handed over without an agreement.

If you pack yourself, you are responsible for packing that is safe for transport. Damage that goes back to inadequate self-packing is excluded from liability.

Boxes should be closed, stackable and no heavier than 20 kg, and marked with the destination room. Loan boxes remain our property; boxes that are damaged or not returned are charged at cost.

We assemble according to the manufacturer's instructions where these exist. We accept no liability for missing, worn or damaged fittings and connectors.

Furniture that has been assembled and dismantled several times — chipboard furniture in particular — carries a higher risk of breaking, which we cannot take on. We point it out on site if we see such a risk.

We drill into walls and ceilings as you instruct us. We are not liable for concealed cables and pipes that are not visible and not documented.

By placing the order you confirm that you are entitled to dispose of the items to be cleared and that they contain no valuables, documents or data carriers that are meant to be kept.

Before we start, we walk through together what stays. Valuables, documents and personal keepsakes we find are set aside and handed to you.

We dispose only through licensed collection points, separated by material. On request you get a disposal certificate. Special waste such as paints, chemicals, oils or batteries must be reported in advance.

On request we organise the Halteverbot (reserved no-parking area) or parking permit for the flat fee stated in the price list; the authority's fee is passed on as a disbursement.

It is your responsibility to let us know in good time — as a rule at least ten working days before the date. If a permitted area is occupied by others, we do our best to find a solution; the waiting time that results counts as your responsibility.

For loss, destruction and damage of the goods carried we are liable under the provisions on the contract of carriage (Art. 447 f. OR, Swiss Code of Obligations), to the extent that we or our auxiliaries are at fault.

We are not liable for damage from inadequate self-packing, for internal damage to appliances without external damage, for damage to furniture that was already damaged or is sensitive to dismantling, or for consequential loss and lost profit.

Liability for slight negligence is limited to the extent permitted by law. Mandatory liability, in particular for personal injury and for intent and gross negligence, remains unaffected.

Details of our insurance cover — insurer, type of cover and sum insured — we give in writing on request before you place the order. Ask before you say yes.

Public liability insurance is no substitute for transport insurance: it only applies where there is fault. Anyone moving high-value goods should look into separate moving or transport insurance. We tell you honestly when that is worth it.

Damage visible from the outside must be reported immediately on delivery and recorded in the job report. Hidden damage must be reported in writing within 7 days — a message by email or WhatsApp with photos is enough.

Please keep the damaged item and the packaging until the matter is settled.

Payable by TWINT, cash, debit or credit card, or bank transfer. We ask for no deposit — whatever the size of the job, and whether it is private or commercial.

The invoice is issued after the job and is payable within 30 days. Once a reminder period has expired unused, default interest of 5 % (Art. 104 OR) and reasonable reminder charges are added.

Tell us about a cancellation or a change of date in writing; email or WhatsApp is enough.

Cancelling or rescheduling is free, also at short notice and also on the day of the job itself: we charge no cancellation fee. We do ask you to tell us as soon as you know — a day we can still give to someone else is better for both sides than a van that sets off for nothing.

If we have to cancel — a breakdown, illness, an official order — it costs you nothing. We offer you a replacement date or, where possible, put you in touch with another company.

In the event of storms, snowfall, flooding, strikes, official orders, epidemics, road closures, vehicle breakdown or staff absent at short notice through illness or accident, we are released from our obligation to perform for as long as the obstacle lasts.

We inform you immediately and offer a replacement date. No claims for damages arise from this. Bad weather alone is no reason for a surcharge and no reason to cancel.

We may bring in subcontractors and partner firms to carry out the job and are liable for them as for our own auxiliaries (Art. 101 OR).

During the job and for twelve months afterwards, our staff are not employed or engaged directly.

Our privacy policy applies to the processing of personal data.

We publish photos and videos of jobs only with your express consent. Without consent, recordings are made at most to document damage internally.

Should a provision of these terms be invalid, the rest remain valid; the invalid one is replaced by one of equivalent economic effect.

Swiss law applies exclusively, to the exclusion of the Vienna Sales Convention. The place of jurisdiction is Zürich, unless a mandatory consumer place of jurisdiction at the customer's domicile takes precedence.